Last updated 29 October 2026
1Replacement guarantee
If your access stops working during the period you paid for, contact support with your order and we will replace it. Replacements are normally sent to My Tools within 24 hours.
2When you get a refund
- We can't deliver or replace an item you paid for.
- You were charged twice for the same order.
3How refunds are paid
Approved refunds go back to your store wallet, worked out for the days you have left. You can spend wallet balance on any other tool or bundle.
4When we can't refund
- You changed the password, email or settings of shared access, or shared it with others.
- You changed your mind after the access details were revealed.
- The problem comes from your own device, browser or internet connection.
5Deposits
Deposits that can't be verified are rejected with a note on your Wallet page — nothing is credited. Contact support if you sent money and your deposit was rejected so we can check it with you.
Questions about this policy? Reach us on the Help & Support page.